Taxpayer Advocacy Panel's Lammers tells ACA how expats can use TAP to make their voices heard
In her midyear report to Congress back in June, the National Taxpayer Advocate noted that of some 73 million calls the IRS received, only about one in 10 actually reached an IRS employee, around the same percentage as had been reported during the previous tax season. But the time the average taxpayer spent waiting on hold this year "rose from 20 minutes to 29 minutes," NTA Erin Collins said.