Acting National Taxpayer Advocate calls for IRS 'culture shift' as annual report released

In her 2019 Annual Report to Congress, acting National Taxpayer Advocate Bridget Roberts said the U.S. IRS needed to significantly raise its game with respect to the way it carries out its role as the nation's tax collecting agency.

But to "truly transform the organization" – which, she noted in a  five-page preface to this year's NTA report, Congress effectively called on it to do last year when it passed the so-called Taxpayer First Act – the IRS "needs to rethink the way it operates", starting with "a culture shift".

  • Tax
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